Standard Warranty

All sales are subject to the Visiplex Terms of Sale.

Unless it is otherwise specified at the time of purchase, all equipment is warrantied as to its quality and performance for one year from the date of shipment. This warranty covers all parts, software, and/or labor, however, it does not include shipping. Shipping of the warrantied items to and from Visiplex is the customer’s responsibility.

It is the customer’s responsibility to take an accurate inventory of the order immediately upon delivery. All claims for missing items, shortage of items, incorrect items or incorrect charges must be presented to Visiplex within thirty (30) calendar days from shipment. This warranty does not apply to batteries and excludes free replacement of cosmetic items, such as clips, logos, etc. 

All equipment returns must be approved prior to shipment with a valid Returned Material Authorization (RMA) number from a member of the Visiplex technical service department. No returns are allowed after 30 days from shipment. No returns are allowed for damaged equipment or for special-order items. If equipment is returned in the designated 30-day window, there is a 25% restocking charge (if in new condition) and up to a 50% restocking charge (if in used condition).

The customer must make all claims and no claim will be accepted from a third party. Warranties are non-transferable. Visiplex will repair or replace all warrantied products, provided the customer notifies Visiplex of defect within its warranty period and pre-authorizes the return of the product. Any product repaired or replaced under warranty is only warrantied for the period of time remaining in the original warranty for the product. All repairs are warrantied for a period of 90 days. Visiplex’s liability is limited to the replacement cost of the product. Visiplex is not responsible for any consequential damages.

Products being returned must be packaged safely, securely and within their original protective packaging, if possible. Reference the RMA number on the shipping documents and on the outside of all packages.

The warranty is void if:

  1. There is evidence of abuse to the equipment (i.e., corrosion, physical damage, signs of exposure to temperatures outside the range of specifications, etc.).
  2. The equipment contains an unauthorized modification.
  3. Identification numbers on the printed circuit boards or chassis have been altered or removed.
  4. Evidence of the product having been exposed to, or submerged, in water.
  5. Equipment is damaged through acts of God, including, but not limited to: flood, lightning, hurricane, tornado, high winds, acts of war, natural disasters, etc.

For more information, or to obtain technical assistance on any warranty or non-warranty product, please contact us at:

Visiplex, Inc.

1287 Barclay Boulevard Buffalo Grove, IL 60089.

Phone: (847) 229-0250. Email: support@visiplex.com

Business Hours: Monday-Friday, 9:00 AM – 5:00 PM CST.